The “Terms and Conditions” of Sale are applicable for all types of products sold to any Customer from both our website www.sunnahbd.com and any of our Display Center. These Terms and Conditions supersede any prior terms and conditions or any general or specific terms and conditions of the Customer. Every product order placed on the Site presupposes the acceptance by the Customer of the Terms and Conditions and the Customer shall be bound by these Terms and Conditions.
In addition, the general use of the Site is subject to these Terms & Conditions of Use. SUNNAH reserves the right to vary and/or alter these Terms and Conditions at any time without notice and without assigning any reason thereof and accordingly the revised version shall apply.
We have made every effort to display as accurately as possible the colours of our products that appear on the website and other social media sites. As all the products of SUNNAH are handcrafted therefore we cannot guarantee that the product you see online and the purchased product will be exactly the same due to limitations of display of a colour on your Laptops/Gadgets though we are doing everything possible we can to make it a very close match.
If a product ordered at SUNNAH website is not as described, the customer’s responsibility is to return it immediately to the delivery agent without tearing the void sticker attached to the product package.
The descriptions related to the products (goods) listed online are purely informative unless otherwise stated as binding.
Currently, we are not providing any re-sale policy of the products we sold and will be deemed for your use only.
Pricing and Price Reductions/Corrections
For product(s) pricing issues all rights are reserved by SUNNAH. SUNNAH can change or close the offer(s) at any time without any prior notification.
The prices of the products listed are all-inclusive of VAT/TAX unless stated otherwise. However, the delivery and its charge will be solely dependent on you which is not included in the listed price.
Items purchased using a promotion code or other discount aren’t eligible for a price adjustment unless you used only a free shipping discount. See the specific promotion for details.
Payment & Ordering Process
In order to purchase from the Site, you may be required to register using a valid phone number/e-mail and password. It is your sole responsibility to keep such information/log-in details secure and confidential. SUNNAH will not take any responsibility if such information/log-in details are provided to a third party by the Customer or if any third party receives the same due to the negligence of the Customer and for any loss incurred by the Customer as a consequence of the above-mentioned incidents (unauthorized access of data).
Primarily, we are providing you with only the payment option of Cash on Delivery (CoD).
For “Cash on Delivery”, our delivery agent will collect the cash after giving home delivery of the ordered product(s) for Inside Dhaka.
The customers living outside Dhaka are requested to contact our hotline number (+8801981-888858) regarding payment and product delivery for the time being.
Very soon we will come up with all the payment options available online for our customers across the globe.
Please make sure that you cancel your order (if required) while our customer service agent calls you for confirming your delivery address. Please note that once you have reconfirmed the order over the phone, you cannot cancel the order once the delivery agent reaches your delivery address with the product.
In a regular scenario, the ordered product shall be delivered to customers in the following timeline:
|Delivery Location||Order Time||Delivery Type||Cost||Delivery Date|
|Inside Dhaka||10:00 – 19:59 hrs||Standard||BDT. 80/-||Within 48 hours|
|Inside Dhaka Urgent||10:00 – 19:59 hrs||High-priority||BDT. 250/-||Within few hours|
|Outside Dhaka||10:00 – 19:59 hrs||Standard||BDT. 130/-||Within 2-4 working days|
*Delivery inside Dhaka city is free if the order value exceeds TK. 10000.
For any reason whatsoever, if SUNNAH or its authorized agents completely fail to deliver the ordered product(s), the customer will get a refund as per the timeline agreed by your respective Bank. However, standard timing may take 14 (fourteen) working days for the refund to your Credit Card or Debit Card or Bank Account or through cheque.
There can be a situation where some technical problems may occur which are completely unintentional and due to this situation, your payment may be deducted but SUNNAH may not receive confirmation & consequently delivery of your desired product(s) may be delayed. In such a case, please inform SUNNAH about the incident with your order number and details of product selections. After validating your complaints and upon obtaining confirmation from the respective Bank as to payment, SUNNAH or its authorized representatives will deliver you the ordered product as early as possible.
SUNNAH will be using a reputable third-party delivery organization/person/agent to deliver your ordered product at your given address. The cost of delivery will be borne by the buyer/customer (if applicable). Such delivery cost will be added with the particular product price at the time of selection of product for ordering.
As a responsible organization, we will try our level best to deliver you the product in the given timeline (as shall be mentioned when the user decides delivery type). This time period may vary in case of any unavoidable circumstances.
If the Buyer/Customer enters incorrect personal data or residence address or Shipping address during the purchase process, SUNNAH shall not be liable for non-delivery of goods/products.
After reaching the delivery address given by the Customer, if the delivery agent finds out that no one is available at the delivery address & if the delivery agent cannot contact the customer by making a phone call, then the delivery agent will try to call the Customer 2 (Two) more times; even after that if the customer is unavailable then the delivery agent shall leave the delivery address with the product. The ordered product shall be retained for the next 7 working days, after that the Order shall be deemed to be cancelled. If the customer still wants to get the product, s/he needs to order it again on SUNNAH website. The customer will be charged twice the delivery charge amount in this case.
Customers will be asked to provide information for order verification; including but not limited to phone number and address, order ID before the order is accepted.
In order to avoid any fraud with credit or debit cards, we reserve the right to obtain validation of customer payment details before providing the product and to verify the personal information shared with us. This verification can take the shape of an identity, place of residence or banking information check. Failing to answer any following demand may automatically cause the cancellation of the order within 2 working days. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of credit or debit card.
In case of any error or technical issue, SUNNAH reserves the right to refuse or cancel any order. In such an event SUNNAH will either contact you with further instructions and/or may cancel your order and notify you of such cancellation. SUNNAH reserves the right to refuse or cancel any such orders irrespective of the fact whether the order had been confirmed and your credit card been charged.
Product Availability and Limitations
Given the popularity and/or supply constraints of some of our products, SUNNAH may have to limit the number of products available for the customers to purchase. SUNNAH reserves the right to change quantities available at any time. There might be cases when an order cannot be processed for various reasons. We reserve the right to refuse or cancel any order for any reason at any given time and in such an event if payment has been successfully made by the Customer then customer shall get the refund accordingly.
From time to time there may be information on our website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. SUNNAH reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We endeavour to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on SUNNAH website may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. Please be aware that we present our content ‘as is’ and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.
SUNNAH shall not be liable in case of Force Majeure (i.e. all situations under which it is very difficult for SUNNAH to comply with its obligations under the sales agreement, including but not limited to disaster, fire, flood, earthquake, elements of nature, acts of God, actual or threatened terrorist attacks, acts of war, sabotage, explosion, riots, civil disorders, rebellions, revolutions and strikes, lockouts or labour disputes, government acts, accidents or breakdown of plant or machinery, bugs in third party software, shortage of materials, failure by a utility provider (including electricity, gas, network or telecom provider) to provide services and any actions or omissions of third parties beyond its reasonable control).
Limitation of Liability
SUNNAH’s maximum liability shall be limited to the amount that the Customer has paid for any particular product.
SUNNAH does not accept any liability for any indirect loss, consequential loss/damage, loss of data, loss of income or profit, damage to property, force majeure situations, failure/delay due to technical errors and unavoidable circumstances and/or claims of third parties for the use of the Site and any product purchased.
The Terms and Conditions are governed by and construed in accordance with, the laws of Bangladesh.